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You can close the wizard at this point as you do not need to complete it for re-authentication to take effect. You should run a test sync after re-authenticating the sync to ensure it is working. It could be due to incorrect login details, administrator password resets, or account lockouts after multiple failed attempts. Whether it’s a Microsoft Office 365 sign-in problem or a password reset issue, here’s how to get back in securely.

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Find out what to do if you are having issues with syncing users or groups from Microsoft 365.To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter.The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present.Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.These figures will give you an impression of how far over the limit the account is.Real-time collaboration is at the core of Microsoft 365